Legal

Terms & License

Plain-English terms for working with Tetrad Systems.

1. What we provide

Installed service (Launch, Growth, Scale). We install, configure, test, and monitor a lead recovery system built around your company's existing inboxes, lead sources, and lead log. Setup is a one-time project fee; the monthly service covers monitoring, tuning, and optimization and continues month to month.

DIY Kit. A one-time-purchase workflow package: workflow files, prompt files, email templates, documentation, and CRM assets that you install and operate yourself. No installation, monitoring, or optimization is included with the kit.

2. Your license

  • Use the installed system or kit inside one business you own or operate.
  • Modify response language, templates, and workflows for your own use.
  • Do not resell, rent, or redistribute the workflows, prompts, or templates to other businesses.

3. Human review and communications compliance

The system drafts replies and follow-ups using AI. It is configured draft-first — customer-facing actions stay under your team's review and approval. You are responsible for the content your team approves and sends, and for compliance with CAN-SPAM, CASL, GDPR, TCPA, and any other law that applies to your communications.

4. Fees and the Operations Bottleneck Audit

The Operations Bottleneck Audit is a paid working session and is credited toward your setup fee if you proceed with an installed system within 90 days. Lead-specific audits may be described as lead recovery, roofing lead, or landscaping lead audits, but they route through the same scoped audit process. Setup fees are due before installation begins. Monthly service is billed in advance and can be cancelled with 30 days' notice.

5. Warranties and liability

We test every workflow before launch and monitor installed systems after launch, but no system catches every lead and no forecast of recovered revenue is a guarantee. The service and the kit are provided as-is. Our total liability is capped at the amounts you paid us in the twelve months before the claim.

6. Termination

Either party may end the monthly service with 30 days' notice. The DIY Kit license terminates automatically on material breach; if that happens, stop using the kit and delete all copies. Sections 3 and 5 survive termination.

7. Contact

Questions about these terms: support@tetrad.systems.